Ep#13 | How Costco marketing made it to HR
How does the wholesale giant Costco keep their team together?
I had the pleasure of meeting Sue Knowles, the Marketing and HR director of Costco Wholesale UK/Iceland and i just had to interview for our Change Makers Podcast!
Sue won this year's Costco ‘Inspiring Woman’ award for her huge role in developing Costco’s internal networking programme, Journey. By providing educational, mentoring and networking opportunities, Sue aims to help women to succeed. She also chaired the UK branch of the LEAD network (Leading Executives Advancing Diversity) which empowers women leaders to come together at free networking events.
In this episode, Sue shared very insightful tips on people management and her style of leadership in Costco. She emphasized the importance of taking care of your employees, making them happy to come to work to do a great job & have fun !
Some takeaways from Sue in this episode are:
- Why you should make it your priority to make your employees feel appreciated and happy and how it improves their productivity
- The happiness cycle between your employee and your customers - how one affects the other
- Teach. Develop your team to be better for your business to run smoothly even without you in the picture